Terms of Service

Welcome to True Charlie (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website https://newtruecharlie.com (the “Site”) and any purchases you make through it. By accessing the Site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to use this Site and place an order. By using the Site, you represent and warrant that you meet this requirement and that the information you provide is accurate and complete.

2. Products & Pricing

We make every effort to display our products, descriptions, and pricing as accurately as possible. However, we do not guarantee that product colors, images, or details shown on the Site are completely accurate, as these may vary depending on your device and screen settings.

All prices are listed in USD and are subject to change without notice. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the Site is inaccurate at any time without prior notice.

3. Orders & Acceptance

When you place an order, you are making an offer to purchase the selected product(s) under these Terms. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.

Order confirmation does not signify our acceptance of your order; it only confirms that we have received it. A contract of sale is formed only when your order is dispatched.

4. Payment

We accept the payment methods displayed at checkout. By submitting an order, you authorize us (or our payment processor) to charge the total order amount, including taxes and shipping fees, to your selected payment method.

You confirm that you are authorized to use the payment method provided and that the billing information you supply is true and accurate.

5. Shipping & Delivery

Shipping costs and estimated delivery times are provided at checkout and on our Shipping Policy page. Delivery time frames are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs, or events beyond our reasonable control.

Risk of loss and title for products pass to you upon delivery to the carrier.

6. Returns & Refunds

Returns, exchanges, and refunds are handled in accordance with our Return & Refund Policy, which is incorporated into these Terms by reference. Please review that policy before placing an order.

7. Cancellations

If you wish to cancel an order, please contact us as soon as possible. We will do our best to accommodate cancellation requests; however, orders that have already been processed or shipped may not be eligible for cancellation.

8. Intellectual Property

All content on the Site — including text, graphics, logos, images, product designs, and software — is the property of True Charlie or its content suppliers and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any content without our prior written permission.

9. User Conduct

When using our Site, you agree not to:

Use the Site for any unlawful or fraudulent purpose;
Interfere with or disrupt the Site’s security or functionality;
Attempt to gain unauthorized access to any part of the Site or its systems;
Submit false, misleading, or fraudulent information;
Use automated tools to scrape, copy, or harvest data from the Site.

10. Third-Party Links

Our Site may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the content, privacy practices, or policies of any third-party sites. Accessing them is at your own risk.

11. Disclaimer of Warranties

The Site and all products are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied, except as required by applicable law. We do not warrant that the Site will be uninterrupted, error-free, or free of harmful components.

12. Limitation of Liability

To the fullest extent permitted by law, True Charlie shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of the Site or any products purchased through it. Our total liability for any claim shall not exceed the amount you paid for the product giving rise to the claim.

13. Indemnification

You agree to indemnify and hold harmless True Charlie, its affiliates, and their respective officers, employees, and agents from any claims, damages, losses, or expenses arising from your breach of these Terms or your misuse of the Site.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of United States, without regard to its conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of United States.

15. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes become effective when posted on this page with a revised effective date. Your continued use of the Site after any changes constitutes your acceptance of the updated Terms.