Return & Refund Policy

    At True Charlie, your satisfaction is our priority. All of our products are quality-checked before shipment. If you experience any issue with your order, please review the details below.

    Please read our Return and Refund Policy carefully.

    Returns

    We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

    To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

    To start a return, please contact us at info@newtruecharlie.com. If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return cannot be accepted.

    You can always contact us with any return questions at info@newtruecharlie.com.

    • How can customers return products? By mail.
    • Restocking fee: No restocking fee.
    • Product condition accepted for returns: New.

    When We Offer a Return or Refund

    Wrong or Flawed Product

    If you receive an incorrect or flawed item, please contact us at info@newtruecharlie.com with photos of the product, and we will provide a return shipping label. Once the return is in transit, we will ship a replacement immediately.

    Exchange

    We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@newtruecharlie.com and we will process a free exchange.

    Change of Mind

    We are unable to accept returns or refunds for change of mind. Please review the color, size, and texture details on the product page carefully before placing your order.

    Order Cancellation

    We usually ship orders quickly. If you wish to cancel an order, please contact us as soon as possible. We will ask our processing team to stop the shipment; however, we cannot guarantee that cancellation will be possible once the order has already been dispatched.

    All refunds are issued after we receive the returned product and confirm its condition. Please allow up to 10 business days for the refund to appear in your account. Customer satisfaction is very important to us.

    Non-Returnable Items

    • Gift cards
    • Custom or personalized orders
    • Opened or used products
    • Change-of-mind returns
    • Certain health and personal care items

    To complete your return, we require a receipt or proof of purchase.

    Refunds (if applicable)

    Once your return is received and inspected, we will send you an email to confirm that we have received the item, and we will notify you whether your refund has been approved or declined. If approved, your refund will be processed to your original method of payment within 10 business days.

    Late or Missing Refunds (if applicable)

    If you have not received your refund yet, please check your bank account again.

    Contact your credit card company, as it may take some time before the refund is officially posted.

    Contact your bank, as there is often processing time before a refund is posted.

    If you have done all of this and still have not received your refund, please contact us at info@newtruecharlie.com.

    Sale Items (if applicable)

    Only regular-priced items can be refunded. Sale items cannot be refunded.

    Return Address

    610 NW 23rd Avenue Portland, OR 97210, United States

    Thank you for shopping with confidence.

    For further inquiries about our refund policy, please contact us:

    Phone: +1 503-841-5410

    Email: info@newtruecharlie.com